Withdrawals
Withdrawal overview
Leeewin processes all withdrawal requests in accordance with applicable law and these Terms. Withdrawals debit from the player's available balance and are subject to identity verification, compliance with bonus terms, and any limits described in this policy.
Eligibility and verification
To initiate a withdrawal, the account owner must be in good standing and all required KYC verifications must have been completed. Leeewin may request documentation such as a government-issued photo ID and proof of address (for example, a utility bill or bank statement dated within the last three months). Additional information may be required at Leeewin's sole discretion. Funds may be placed on hold pending completion of verification. Withdrawals will not be processed until verification is completed and the request complies with all applicable terms.
Withdrawal limits
The minimum withdrawal amount is €10 or currency equivalent. The maximum per withdrawal, per day, and per calendar month, as well as any method-specific caps, are published in the Withdrawal section of the user account and are subject to change with notice. Requests that exceed applicable limits may be refused or may require multiple withdrawal requests to be processed.
Withdrawal methods
Available withdrawal methods depend on the player's country, verified payment methods, and regulatory constraints. Leeewin may offer the following options:
- Bank transfer (domestic and international) to a bank account linked to the player's account
- Electronic wallet withdrawals to a verified e-wallet account
- Card-based withdrawals using a supported payment card where available
- Prepaid or alternative payment methods as permitted for the player's jurisdiction
The specific methods available to a given player will be shown in the Withdrawal section of the account after verification. Some methods may have additional conditions or processing times.
Processing times and steps
To request a withdrawal, the player initiates the transaction from the account and confirms the withdrawal details. Leeewin conducts internal checks and may request further verification. When a withdrawal is approved, funds are released to the selected method in accordance with the processing times of that method. The typical processing window is up to three (3) business days after approval; actual times may vary due to the beneficiary bank or payment provider's processing times and holidays.
Fees and charges
Leeewin reserves the right to apply fees for certain withdrawal methods or currencies. Any applicable withdrawal fee will be disclosed prior to confirmation of the request and will form part of the total amount to be paid to the player. Fees may be deducted from the withdrawal or charged to the payer's account as appropriate; exchange rate margins may apply for cross-currency withdrawals.
Bonus funds and wagering requirements
Withdrawals arising from bonus funds are subject to the terms governing bonuses, including wagering requirements and any other restrictions. Unless wagering requirements have been satisfied, withdrawals of balance funded by bonuses may be limited or prohibited. Winnings derived from bonus-funded activity may be withdrawn to the extent permitted by the bonus terms and these Terms.
Security, compliance and risk controls
Withdrawals are subject to security checks designed to protect the player and Leeewin. Leeewin may request additional information or verification at any time. If suspicious or potentially fraudulent activity is detected, Leeewin may suspend, delay, or refuse a withdrawal and may take appropriate remedial action consistent with applicable law and these Terms.
Disputes and policy changes
Leeewin reserves the right to suspend, delay, refuse, or partially fulfill any withdrawal for lawful, compliance, or risk-based reasons. This policy may be amended from time to time with or without notice in accordance with these Terms. Continued use of the services after any change constitutes acceptance of the revised policy.
Contact and support
For questions about withdrawals, or to resolve issues related to a withdrawal request, players may contact Leeewin support via the Help section within their account. All communications are handled in accordance with Leeewin’s privacy and data protection practices.