Fair Play
Introduction
Leeewin treats fair play as a foundational obligation. This Fair Play Policy sets out the controls, standards, and procedures that ensure all players have an equal opportunity to win, transparent game outcomes, and reliable record-keeping across the platform.
Game Integrity and Randomness
All Leeewin games rely on certified Random Number Generators (RNGs) to determine outcomes. RNGs are designed to produce unpredictable results and are implemented with cryptographic integrity. Each RNG is accompanied by an official evaluation certificate issued by an accredited testing facility, and the software is subject to version control and secure development practices to prevent manipulation.
Audits, Certification, and Transparency
Leeewin engages independent third-party auditors to review game fairness, RNG performance, payout distributions, and adherence to declared odds. Audit results are retained by the operator and, where permitted, disclosed to players in accessible sections of the platform. In addition, the platform performs periodic reviews of actual payout data to verify alignment with declared ranges.
Rules, Payouts, and Game Information
For every game, Leeewin publishes the official rules, return-to-player (RTP) ranges, and wagering odds within the game interface and the terms. Players may review this information before wagering and at any time during play. The platform maintains an auditable record of outcomes and associated bets in accordance with applicable laws.
Licensing and Regulation
Leeewin operates under a recognized gaming license and complies with all applicable regulatory requirements, including licensing conditions, anti-money laundering (AML) obligations, and consumer protection standards. The license is subject to ongoing regulatory oversight and periodic reporting as required by law.
Security, AML/KYC
Leeewin applies robust Know Your Customer (KYC) and AML controls. Identity verification may be requested prior to account activation or before large or high-risk transactions. The operator monitors transactions for suspicious activity using industry-standard fraud controls and maintains a complete, tamper-evident audit trail of all financial activity, available to the player on request.
Responsible Gaming
Leeewin supports responsible gaming through tools designed to promote safe play. Players may set deposit limits (daily, weekly, monthly), enable cooling-off periods, and select self-exclusion. The platform provides educational materials and access to help resources. Gambling is restricted to individuals who are at least 18 years old, and verification procedures confirm eligibility where required.
Player Feedback and Dispute Resolution
Leeewin welcomes player feedback and outlines a clear process for submitting concerns. A formal Player Complaints Policy describes submission channels, response timelines, and escalation to independent dispute resolution providers if a resolution is not achieved within the stated timeframes.
Withdrawals, Payments, and Refunds
Withdrawal requests are subject to identity and payment-method verification. Leeewin processes approved withdrawals promptly, subject to standard verification procedures. The policy covers documentation requests, refunds, chargebacks, and the maintenance of a transparent transaction history for players.
Privacy, Data Security, and Cookies
Leeewin processes personal data in accordance with the Privacy Policy. Cookies are used to enhance user experience, with consent obtained where required. The platform maintains appropriate security measures, data retention timelines, and breach notification commitments in line with applicable data-protection laws.